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Special Projects |
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Pilgrims International Training & Development |
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Project 1004
This project demonstrates Pilgrims' ability to run training
courses in communication skills.
A Training Course in Communication Skills for
Transport Professionals from the Ministries of Transport
of 13 PHARE countries of Central and Eastern Europe.
Introduction
In 1998, the PHARE Management Unit decided it needed to
improve the communication skills of senior civil servants.
PTRC, UK transport consultants, and Pilgrims bid for the
contract and were chosen to deliver the training. Following
the success of the first course, and the bidding process
for the second, PTRC and Pilgrims ran a second Communications
Skills for Transport Professionals course.
Brief
Pilgrims was commissioned by PTRC to run an intensive
6-day training course in Communication Skills for 26 senior
civil servants. Pilgrims organised outside speakers and
a study visit on pan-European, regional and local transport
issues. The training took place at Pilgrims Executive
Training Centre in Canterbury, England, in March 1999.
The training was funded by the PHARE programme of the
European Union.
Execution
Before the course, Training Needs Analysis forms were
completed and used to adapt the course to the individuals
concerned.
The training focused on bringing the participants' English
to a level where they could confidently communicate in
English in a wide range of situations. Topics included:
Making introductions
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The language of formal
and informal introductions, including describing
roles, responsibilities and organisational structures. |
Conducting meetings
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And formulae for chairing,
asking for and giving opinions |
Making presentations
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Context setting, |
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Interviewing and questioning. |
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Using the telephone. |
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Structuring and writing
faxes, e-mails, letters and reports. |
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Simulating the negotiation
processes within Brussels using a real EU case study
on vehicle emissions. During these simulations,
participants practised briefing, stating and defending
positions, finding compromises and establishing
agreements. |
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Vocabulary extension
within the fields of transportation and international
finance. |
External Speakers and Visits
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Jean Morgan, Canterbury
City Council; Dr Ian Manners, University of Kent
in Canterbury; Eurotunnel; a reception with the
Sheriff of Canterbury and Sue Moody, Freight Transport
Association |
The training was designed and delivered by:
Fraser Thompson is the Assistant Director
of Training and has responsibility for external relations
with UK companies, arranging corporate visits for Pilgrims'
clients and manages special projects. Fraser taught university
students for four years in Poland and for three years
worked for the multinational company, ABB, in two of their
joint ventures in Poland, where he taught senior management,
before joining Pilgrims in 1994.
Christine Price has had over twenty years
teaching experience and holds an MA in TEFL. Christine
joined Pilgrims in 1991 and, in addition to her work in
Business English training, is actively involved in special
projects and teacher training. Christine has had substantial
experience of training trainers and teachers throughout
the former Soviet States.
Nigel Race has special responsibility
for group business courses at Pilgrims, is a teacher trainer
and has commercial experience in marketing and promotions.
Nigel has been Course Director for our Chancellor's Financial
Sector Scheme for Russian Managers and will be on our
up and coming project for Chinese Ministers of Finance
and Chinese Bank Managers.
Clive Lewis who specialises in meeting
the communication needs of senior personnel in the fields
fo general management, marketing and finance. Clive was
a lecturer in Law, European politics and British Government
for the UK Police National Staff College.
Feedback
"This was an excellent course ... the materials
were especially good." Aivars Abolins, Senior
Economist, Latvia
"I have never attended such a good course. The
trainer was responsive to the group's needs and level.
This exceeded all my expectations." Iliana Hristova,
Senior Expert, Bulgaria
"The course was very, very successful. I didn't
expect so many engaging, interesting activities and the
content was very useful. I want to come back!"
Julijana Jankulovska, Senior Advisor, Macedonia
"... really good trainers that knew what the
[participants] needed." Petra Rubriciusova,
Ministerial Advisor, Czech Republic
"... everything was interesting ... the trainers
used good methodology and the organisation was excellent
..." Dimitar Savov, Combined Transport Expert,
Bulgaria
"I would recommend it to any of my colleagues.
Everything was perfect." Sirli Taniloo, Senior
Specialist, Estoni
"Very good [trainers] ... they hit the right
balance for the group. Very good organisation, run more
courses!" Algirdas Tuganauskas, Head of Investment
Strategy Division, Lithuania
"I'm very satisfied. [The trainers] involved
everyone, responded to our needs and were well-prepared.
[It was] an excellent experience." Svatava Zaleska,
Investment Construction Engineer, Czech Republic
"[The trainers] were perfect ... [they] covered
a wide variety of [skills] required in my work. I began
to think in English!" Ljubo Zerak, Institute
of Traffic and Transportation, Slovenia |
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