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FAQ

What are the actual course dates?

Will there be a language improvement element to my course? 

To see the answers to the questions please click on the relevant question. If you cannot find an answer to any of your questions please contact us directly.

What are the actual course dates?
Your core training course will take place from Monday 9 am till Friday 3.30 pm. In addition to that you will have a choice of afternoon and evening sessions most of the days at 4 pm and 8 pm.
The published arrival/departure days are travelling days and include first Sunday and the last Saturday of the course.

Can I apply for EU funding to cover the costs of the course? 
EU funding is available to all EU countries and their residents. If you are other nationality but are living and working in one of the EU countries you can also apply for the grant from the EU. The grant will cover not only the costs of the course including accommodation but also travel and subsistence. All Pilgrims courses are eligible for EU funding.

What is the procedure if I apply for EU funding? 
Once you have chosen a course which suits your requirements, check the availability of the course with Pilgrims then reserve your place with us. Once we’ve received your full registration form we will confirm your place and issue a confirmation letter together with other relevant course documents. This forms part of your EU application process. You need to submit the online application form to your National Agency and shortly after post a hard copy with all relevant documentation including director’s recommendation and schools seals. Bear in mind there are three deadlines for the submission: mid January for Summer courses, mid April for Autumn courses and mid September for Easter courses. Please note that you must advise Pilgrims immediately if your application for funding has not been approved and it is necessary to cancel your reservation.  Should your application be approved please make payment promptly either by bank transfer or by authorising us to debit your card with the course fees.

What happens when I do not get funding? 
Should your application for the funding be unsuccessful please inform Pilgrims as soon as possible in order to cancel your reservation. As long as you cancel your booking at least five weeks before the course start date there is no cancellation charge. After that date a charge may be imposed. Please note that Pilgrims reserves the right to keep the full fees if you cancel your reservation after the course starts. 

What does the Self Catering accommodation include? 
The self-catering accommodation includes a single bedroom, shared bathroom facilities and the morning and afternoon tea and coffee – Monday to Friday. These rooms are in a two-storey house. Each house has 6 bedrooms, a shower room, a bathroom, toilet and small kitchen/dining area. Meals are not included with this option which is suitable for individuals or small groups of friends who prefer to cater for themselves. Each bedroom has a single bed, study desk, chair and wardrobe.  Bed linen is supplied as well as a small towel, these are changed once a week and the house is cleaned daily, Monday to Saturday. The kitchen is equipped with basic cooking utensils, cutlery and crockery. Occupants are responsible for washing their cooking utensils, and keeping the kitchen clean and tidy.  

What does the Residential with Private Bathroom accommodation include? 
The Residential with Private Bathroom accommodation includes a single bedroom with private shower, washbasin and toilet, tea/coffee making facilities, the breakfast and the morning and afternoon tea and coffee - Monday to Friday. Each bedroom has a single bed, a study desk, a chair and a wardrobe. You are supplied with bed linen and a small towel. Bedrooms are serviced daily Monday to Friday. Your room also has tea/coffee making facilities and tea/coffee supplies. 

Who do I contact if I’m not sure which course would suit me best? 
Pilgrims offers a wide range of courses. As you can see on the website, each course comes with a description of the training content, objectives and suggestions for who the course is designed for. We strongly suggest you carefully read the course description for the courses you are interested and then, if you feel you have further questions, please contact Lizzie lizzie@pilgrims.co.uk for more advice.

When is the deadline for the payment? 
To guarantee your booking please make sure the payment reaches Pilgrims account no later than four weeks before the course start date. If for any reason you are unable to make the payment in time, please contact Pilgrims urgently to make alternative arrangements. Pending on prior arrangements we accept cash payments on arrival. We can only accept payment in Pounds Sterling. 

Is there a deposit required? 
You don’t need to pay any deposit however, full course fees are due no later than four weeks before the course start date.

Can I bring family members with me? 
It is possible to travel and bring family with you, however, Pilgrims can only accommodate the course participant. At your request, we are able to give you recommendations to local B&Bs or Guest Houses. 

Can I stay for an extra night on campus?
Extra night stay is possible on campus however, this needs to be organised directly with the Hospitality Department. Please visit: www.kent.ac.uk/holidays for details.